Effective as of: October 10, 2025
This Shipping Policy (“Policy”) applies to www.AyalasUpholstery.com and Ayala’s Upholstery & Supplies (“Company,” “we,” “us,” or “our”). It explains how we process, ship, and deliver orders placed through our website or in-store. By purchasing from us, you agree to the terms outlined below.
1. Order Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed.
Custom or special-order items (such as cut foam, fabric, or leather) may require additional processing time.
Orders placed on weekends or holidays will be processed on the next business day.
You will receive an email confirmation once your order has been shipped.
2. Shipping Methods & Delivery Times
We use trusted carriers to ensure timely and safe delivery. Delivery times depend on your location and selected shipping method.
Standard Shipping: 3–7 business days within the continental U.S.
Expedited Shipping: 1–3 business days (additional charges apply).
Freight Delivery: For oversized or bulk orders, estimated delivery will be provided at checkout or via email.
Delivery times are estimates only and may vary due to carrier delays, weather, or other unforeseen circumstances.
3. Shipping Rates
Shipping costs are calculated based on weight, size, and destination.
The final shipping cost will be displayed at checkout before payment.
Large or heavy items such as foam sheets or bulk fabric rolls may require special handling fees.
4. Local Pickup
We offer a free local pickup option at our West Hills, California showroom.
Please wait for a confirmation email before coming to pick up your order.
Bring your order confirmation or photo ID for verification.
📍 Pickup Location:
8240 Fallbrook Ave, West Hills, CA 91304
5. Shipping Restrictions
Currently, we only ship within the United States.
We do not ship to P.O. Boxes, APO, or FPO addresses.
Certain products (such as adhesives or flammable materials) may have shipping restrictions due to carrier regulations.
6. Tracking Your Order
Once your order has shipped, you will receive an email with a tracking number and carrier information.
You can track your shipment directly through the carrier’s website for real-time updates.
7. Lost or Damaged Packages
If your package is lost or arrives damaged:
Notify us within 48 hours of delivery.
Email supplies@ayalasupholstery.com with your order number and photos of any damage.
We will work with the shipping carrier to resolve the issue or arrange a replacement.
Please note that once an order is marked “Delivered” by the carrier, the responsibility transfers to the customer.
8. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
If an order is returned due to an incorrect address, additional shipping charges may apply for reshipment.
We are not liable for delays or losses caused by inaccurate or incomplete addresses.
9. Split Shipments
To ensure faster delivery, some items in your order may be shipped separately. You will receive tracking information for each shipment.
10. Contact Information
For questions regarding shipping, delivery times, or order tracking, please contact us at:
Ayala’s Upholstery & Supplies
📍 Address: 8240 Fallbrook Ave, West Hills, CA 91304
📞 Office: (818) 805-8662
📧 Email: supplies@ayalasupholstery.com
🌐 Website: www.AyalasUpholstery.com