Effective as of: October 10, 2025
This Return Policy (“Policy”) applies to www.AyalasUpholstery.com and Ayala’s Upholstery & Supplies (“Company,” “we,” “us,” or “our”). This Policy outlines the terms and conditions for returning products purchased from our website or in-store. By placing an order with us, you agree to the terms described below.
1. Return Eligibility
We want you to be completely satisfied with your purchase. To be eligible for a return, the following conditions must be met:
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Items must be returned within 14 days of delivery.
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Products must be unused, uncut, and in original packaging.
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Proof of purchase (invoice or order confirmation) must be provided.
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Custom-cut materials, special orders, or clearance items cannot be returned.
2. Non-Returnable Items
The following items are non-refundable and non-returnable:
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Custom-cut foam, fabric, or leather.
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Special-order or personalized products.
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Adhesives, fillers, and opened liquid products.
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Any item not in its original condition or damaged due to customer handling.
3. Return Process
To initiate a return:
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Contact us at supplies@ayalasupholstery.com within 14 days of delivery.
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Include your order number, item(s) you wish to return, and reason for return.
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Once approved, we will provide you with return instructions and a return authorization number (RMA).
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Ship the item(s) back to us at your expense using a trackable shipping service.
Returns without prior authorization may be refused.
4. Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 7–10 business days to your original payment method.
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Shipping costs are non-refundable.
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If the return is due to our error (wrong item, defective product, etc.), we will cover return shipping and issue a full refund or replacement.
5. Exchanges
If you received a defective or damaged item, please email supplies@ayalasupholstery.com within 7 days of delivery. We will arrange an exchange or replacement based on availability.
6. Damaged or Incorrect Items
Please inspect your order immediately upon delivery. If you receive the wrong product or it arrives damaged, contact us within 48 hours with photos of the item and packaging. We will arrange a prompt replacement at no additional cost.
7. Cancellations
Orders can be canceled within 24 hours of placement if they have not been processed or shipped. Custom orders cannot be canceled once production has begun.
8. Contact Information
If you have questions or concerns about this Return Policy, please contact us at:
Ayala’s Upholstery & Supplies
📍 Address: 8240 Fallbrook Ave, West Hills, CA 91304
📞 Office: (818) 805-8662
📧 Email: supplies@ayalasupholstery.com
🌐 Website: www.AyalasUpholstery.com