This Exchange Policy (“Policy”) applies to www.AyalasUpholstery.com and Ayala’s Upholstery & Supplies (“Company,” “we,” “us,” or “our”). This Policy explains how customers may request an exchange for eligible products purchased through our website or in-store.
We value your satisfaction and will gladly assist with exchanges in accordance with the terms below.
1. Eligibility for Exchange
To qualify for an exchange:
Requests must be made within 14 days of receiving your order.
Items must be unused, uncut, and in their original packaging.
Proof of purchase (order confirmation or receipt) is required.
The product must not be custom-cut, personalized, or marked as final sale.
Note: Custom foam, fabric, leather, and special-order items are not eligible for exchange unless they arrived defective or incorrect.
2. Non-Exchangeable Items
For safety and quality control reasons, we cannot accept exchanges on:
Cut fabrics, foam, or leathers.
Adhesives, fillers, and any opened liquid materials.
Customized, made-to-order, or clearance items.
Products damaged due to misuse, improper handling, or installation.
3. How to Request an Exchange
If you wish to exchange an item:
Email supplies@ayalasupholstery.com within 14 days of delivery.
Include your order number, photos of the item, and a short explanation for the exchange request.
Once approved, you will receive an Exchange Authorization Number (EAN) and return instructions.
Ship the original item(s) back using a trackable shipping method. Customers are responsible for return shipping unless the exchange is due to a company error or product defect.
4. Processing Your Exchange
Once the returned item is received and inspected, we will send a confirmation email.
If approved, we will ship your replacement product within 7–10 business days, subject to availability.
If the requested replacement is unavailable, we may offer a similar item or store credit.
5. Damaged or Incorrect Items
If your order arrives damaged or incorrect:
Notify us within 48 hours of delivery.
Send clear photos of the damaged or incorrect product to supplies@ayalasupholstery.com.
We will arrange a replacement or exchange at no additional cost to you.
6. In-Store Exchanges
Customers may also exchange eligible items in person at our showroom. Please bring:
The original item in unused condition.
Your receipt or order confirmation.
The packaging (if applicable).
📍 Address: 8240 Fallbrook Ave, West Hills, CA 91304
7. Contact Information
For exchange-related questions or assistance, please contact us at:
Ayala’s Upholstery & Supplies
📍 Address: 8240 Fallbrook Ave, West Hills, CA 91304
📞 Office: (818) 805-8662
📧 Email: supplies@ayalasupholstery.com
🌐 Website: www.AyalasUpholstery.com